Questions, answered clearly.
Frequently asked questions
Personal touches. Clear answers. Here’s what to know before you order.
Products & personalization
Are your products personalized?
Yes. Namepop is made with your chosen initial and name. EverUs is made with your two chosen names. NameLoop comes in sets of 2 or 4 personalized name keychains. Names shown in product photos are examples.
Which colours are available?
Namepop and EverUs are available in Gold and Coral. NameLoop is available in Yellow with a white outline. These are colour options, not descriptions of the material.
Will the size change depending on the name?
Yes. Product dimensions can vary depending on the length and layout of the name. For sizing details, contact us before ordering.
Does EverUs include a printed photograph?
No. Please add your own printed photo after delivery. Photos shown in our product images are examples. You do not need to send us a photo for personalization.
Can I request extra charms, colours or fonts?
Please contact us before ordering to check what is possible and confirm any extra cost.
Will I receive a design preview?
No. We do not send a design preview before production. Please check all names, initials and other details carefully before placing your order.
Orders, payments & delivery
Can I change or cancel my order?
Contact us within 30 minutes of placing your order to request a change or cancellation. The same window applies to personalization charges.
After 30 minutes, changes and cancellations are not accepted. For an accepted cancellation, the amount paid will be refunded to the original payment method.
What if I enter the wrong spelling?
We make your product using the details you enter. Please check the spelling and order of names before paying. If you notice a mistake, contact us within 30 minutes. Customer-entered spelling mistakes do not qualify for a free replacement.
How long does production take?
Your product is made to order. Production usually takes 1–4 calendar days before dispatch.
When will my order arrive?
Delivery is estimated at 1–10 calendar days after dispatch, in addition to production time.
These are estimates, not guaranteed delivery dates. Courier or service disruptions may cause delays.
Where do you ship, and how much is shipping?
We currently ship within India. Standard shipping is ₹140 per order and is shown at checkout.
Shipments are arranged through Shiprocket and delivered by the courier assigned to your shipment.
How can I track my order?
Tracking updates are sent through the notifications enabled for your shipment. You can also message us on WhatsApp with your order number, and we can check the tracking and share an update.
Which payment methods do you accept?
We accept prepaid payments through the payment options available on Razorpay at checkout. Cash on delivery is not available.
Will extra tax be added at checkout?
Displayed product prices are inclusive of all taxes. No additional tax is added at checkout. Shipping is charged separately and shown before you pay.
Exchanges, privacy & support
Can I return a personalized product if I change my mind?
No. We do not accept change-of-mind returns or exchanges for personalized products.
If your order arrives damaged, incorrect or with a personalization mistake made by us, please contact us so we can review it.
What should I do if my order arrives damaged or incorrect?
Please contact us within 3 days of delivery where possible. Include your order number, clear photos of the item and packaging, and an unboxing video if available.
We ask you to record a continuous video showing the sealed parcel being opened and the item inside. If you do not have a video, contact us anyway so we can review the other evidence.
Who pays for an approved exchange, and how long does it take?
If the damage, wrong item or personalization mistake is our responsibility, we cover the shipping for the approved replacement. Contact us before sending anything back.
Replacement processing takes 3–14 business days from when we receive the returned item; delivery of the replacement is additional.
Damage caused after delivery by the customer is not covered.
Do you offer a warranty or repair service?
We do not offer an additional commercial warranty or repair service. This does not affect any rights you have under applicable law.
How long do you keep personalization details?
We keep personalization details, such as names and initials, for about one month after delivery, then delete or anonymize them unless needed for an active issue or a legal requirement.
This does not mean all order, payment or legally required records are deleted after one month.
Can First3D share my review, photos or videos?
By submitting a review, photo or video to our website, you give First3D permission to use that content on our website, social media and advertising.
You keep ownership of your content. We will not change its meaning or publish your private contact details.
How can I contact First3D?
Call 8712855453, message us on WhatsApp, DM @firs.t3d on Instagram, or email first3dd@gmail.com using the links below.
Support is available 24 hours a day, every day. For order questions, include your order number. You can also use these channels for privacy or deletion requests.
Still need help?
For product questions, sizing, order help or privacy requests, contact First3D.